Last updated: July 19, 2026.
1. Failed jobs
When a HeartSong generation is confirmed to have failed before a usable result is delivered, the 10 credits used for that generation are returned automatically. If the balance is not corrected, contact support with the task details.
2. Preference-based regeneration
A successful result that does not match your personal preference is generally not treated as a technical failure. A new generation may use additional credits unless a product-specific guarantee states otherwise.
3. Completely unused purchases
You may request a refund within 7 days of purchase only when none of the paid credits from that order have been used. Email support@aicytk.com from the order address and include the order number. Used credits and completed digital generations are non-refundable except where applicable law or Lemon Squeezy’s required terms provide otherwise.
4. Duplicate charges and technical errors
If you see a duplicate charge, missing credits or another verified technical order error, contact support with the order email, order number and relevant details. We will investigate and correct the credits or arrange an eligible refund. We normally reply within 5 business days.
5. Payment disputes
If you do not recognize a charge or believe an order is incorrect, please contact support first so we can investigate. You may also have rights through the payment provider or your card issuer.